Last updated: November 2026

Your statutory rights

As a consumer you are entitled to goods that conform to the contract (art. 7:17 Dutch Civil Code). If they do not, you can request repair or replacement free of charge and, if this is not possible or is not carried out within a reasonable time, a price reduction or termination of the contract (arts. 7:21 and 7:22 Dutch Civil Code). If a defect becomes apparent within one year of delivery, it is presumed to have existed at the time of delivery (art. 7:18(2) Dutch Civil Code). Notify us of a defect within a reasonable time after discovering it; notification within two months is always in time (art. 7:23(1) Dutch Civil Code). These statutory rights are free of charge and are not restricted by our three-year warranty. You can rely on them even if you do not make a warranty claim.

Making a warranty claim

subtel.nl offers a three-year warranty on all products under the conditions set out below, in addition to your statutory rights as a consumer (see above). As a consumer you may choose to rely on these warranty terms or to exercise your statutory rights. The warranty is valid for three years from the date of delivery.

Guarantor: subtel GmbH, Mainzer Str. 3, 10247 Berlin, Germany. You will also receive these warranty terms on a durable medium (for example by email) at the latest on delivery.

To make a warranty claim, you must first return the product to us. You are responsible for the initial return shipping costs. If our inspection confirms that the warranty applies, we will reimburse your shipping costs – based on the cheapest available shipping option – by bank transfer. Please provide a SWIFT and IBAN code for the reimbursement.

Where to send your goods

Please send the item to:

subtel GmbH
Klantenservice subtel.nl
P.O. Box 16
7040 AA 's-Heerenberg
Netherlands

Make sure to clearly indicate that you are exercising your warranty rights. Enclose a copy of the receipt with your return – we cannot process your claim without it, as it is required to verify the start of the warranty period.

For questions: info@subtel.nl · 020 / 262 3724 (Mon–Fri 09:00–21:00).

Warranty exclusions

The warranty covers the product characteristics described in each article. Normal wear and tear, damage caused by improper use or issues outside our control are not covered.

The three-year warranty does not apply where defects arise from incorrect or improper use, insufficient care or careless handling. We also exclude defects or damage caused by failure to follow the accompanying instructions.

Replacement products

If you receive a replacement product, the warranty period is not extended by another three years. Instead, the remaining warranty period applies to the replacement product, which continues to be fully covered by the warranty for any defects.

If the specific product is no longer available, we reserve the right to replace it with a similar product.

Liability

Our liability under the Dutch Civil Code, Book 6 Article 185 ff. is not affected by this warranty.